The keys to making financial services more responsive

A recent focus on business process management (BPM) tends to consider processes as self-contained packages: a process starts, follows a path through its steps, and completes. In simple process models, there is little compensation for unexpected situations, particularly those outside the process itself. In reality, however, there’s a real world outside business processes, and events are how that world of other systems, people and even companies interacts with processes.